Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Japan : 5 - 15 business days
  • North America : 7 - 21 business days
  • Europe : 5 - 15 business days
  • Australia, New Zealand and Oceania : 7 - 21 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Care instructions

BOOTS and SHOES:
Felted wool clogs, as well as other natural wool does not require washing. Wool naturally repels dirt, it is usually sufficient to air felted footwear for odours to disappear.
You can also use a vacuum cleaner to vacuum any accumulated dirt/dust from your footwear.
CLOGS (slippers with latex coating only) and CAT CAVES/mats:
Felted wool clogs, as well as other natural wool does not require washing. Wool naturally repels dirt, it is usually sufficient to air felted footwear for odours to disappear.
If necessary, wash clogs by hand or in a washing machine on wool or hand-washing mode, use detergent for wool. The clogs should be washed and rinsed in warm water of the same temperature.
DO NOT TUMBLE DRY!

Custom and personalized orders

Yes please! I am always happy to make something only for you, so do not hesitate to contact me about custom orders. Custom orders can take longer than standard orders, ask and I will give you a price and time range, when your order can be fulfilled. I start work on the order only when it is fully paid.
You will receive a link to your custom listing with all agreed details and pricing in it.

Sizing details

The sizing in different countries and even between different shoe brands is not consistent. I suggest measuring your feet by tracing them on a piece of paper with your full weight on the foot you are tracing. Make sure to keep the pencil/pen at 90 degrees to the surface of the paper. Measure the longest distance between your heel and toes and add that number into the notes when ordering.

Shipping by courier

Packages sent by courier take 2-3 days to reach their destination(do not forget to take into account the production time).

Production time

Ready to ship items will be shipped 1-3 working days after payment.
Made to order items will be made and shipped in 10-20 days. In Holiday seasons, due to big amount of orders, making of custom orders can take longer.

Soleing materials for slippers

Latex coating -- non slip coat of latex, flexible and thin, makes your slippers more grippy on any floor.

Rubber -- thin flexible rubber soling, protects your slippers from wet conditions, suitable for inside wear.

Natural rubber -- made from natural latex, durable, non slip, good for a dash outside to grab your papers or have a coffee on a patio.

Upcycled leather -- soft, non slip soleing for very quiet and smooth experience. The leather has been upcycled from old clothing.

Christmas shipping cut off date for 2017

Last orders that can still reach you for Christmas should be placed no later than the 11th of December and have Express shipping, otherwise I cannot guarantee that your order will be there for Christmas.

Restocking Fee

All items with free shipping incur a restocking fee if returned for refund. The restocking fee is 10% of the cost of the item but no less than 10€